EpicReview — Review Management & Bad Review Removal for Singapore
In Singapore's dense market, your Google rating is the first thing a stranger judges you by before they have ever visited. A competitor across the street with 180 reviews and a 4.8 star rating will win the click over a business with 23 reviews and a 3.9 — every time. EpicReview manages the full review lifecycle. It generates new reviews through automated WhatsApp and email campaigns, responds to every review with AI-personalised replies, monitors all your outlets in real time, and removes the reviews that should not be there.
What EpicReview Does
EpicReview runs automated review request campaigns over WhatsApp and email. Each request is personalised with the customer's name and triggered at the moment they are most likely to respond — after a visit, after an appointment, after a completed order. Timing is everything. A review request sent 30 minutes after a great experience converts far better than one sent three days later.
When reviews come in, EpicReview's AI reads the content and generates a personalised response that acknowledges the specific points the customer mentioned, matches your brand voice, and encourages repeat visits. You can auto-post or approve with one click. Across multiple outlets, this means no review goes unanswered — which is a positive signal to Google and a visible trust indicator to anyone reading your profile.
For fake, unfair, or policy-violating reviews, EpicReview's Bad Review Removal service handles the submission, escalation, and follow-up. $200 per review removed. You pay only on success.
How It Works
See it in action — under 2 minutes
Customer scans your QR
A branded standee at the table or counter captures them at peak happiness — right after a great experience. No staff involvement needed.
Smart filter routes the review
Happy customers go straight to Google. Unhappy ones are caught privately — protecting your public rating automatically.
Reward brings them back
A gamified spin-the-wheel reward makes reviewing fun — and drives repeat visits through earned vouchers.
Key Features
Review Request Campaigns
Automated WhatsApp and email sequences timed for peak response — triggered after a visit, order, or appointment.
AI Review Responses
Personalised, brand-consistent replies generated for every review — post automatically or with a single approval click.
Multi-Outlet Monitoring
Real-time alerts across all your GBP profiles in one dashboard — no logging into five different accounts.
Bad Review Removal ⭐
$200/review, pay on success only. Policy-based removal of fake, competitor-posted, or guideline-violating reviews.
Review Analytics
Track review velocity, rating trends, and sentiment over time — see what is working and where to focus.
Wall of Love Widget
Embed your Google reviews on your website automatically — updated in real time as new reviews come in.
Bad Review Removal — $200/review, Pay on Success Only
This is EpicReview's unique differentiator. No other platform in Singapore offers productised bad review removal at a fixed price with success-only payment. We submit policy-violation flags to Google, escalate unresponsive cases, and follow through until the review is removed. If the review stays up, you pay nothing.
Eligible reviews include: fake reviews from competitors, reviews that violate Google's content policies, reviews posted by people who never visited, and reviews containing false factual claims. See the full service at Bad Review Removal Singapore.
How It Connects to the Rest of Epicware
EpicReview sits at the heart of Epicware's Reputation Management service category. Reviews generated by EpicReview feed directly into EpicMap's rank tracking — more reviews improve your Google Maps rank, and EpicMap shows you the rank movement week by week.
After EpicReview brings a customer back through a review interaction, EpicEngage handles the email follow-up that keeps them returning. The full Review Management Singapore service page covers the hands-on service component for businesses that need help beyond the self-serve platform.
Pricing
EpicReview is available on the Foundation plan and above. See the full breakdown at epicware.ai/pricing. No setup fees. Cancel anytime. Bad Review Removal is $200/review — you pay only when the review is successfully removed. No monthly retainer. No hidden fees.
Ready to see EpicReview on your business?
Book a free demo — we'll run EpicReview live on your actual GBP profile. No slides. Just your data, your reviews, your rating.
Ready to Own Your Local Search Results?
Book a free 30-minute demo. We'll run a live GBP audit on your business and show you exactly what's costing you customers right now.
No obligation. No agency pitch. Just the data.
Or start with a free audit — no signup required → epicware.ai/free-audit