Epicware Automated Campaigns vs QR Code Reviews
Epicware
Epicware's EpicReview sends automated, personalised WhatsApp messages to every customer at the optimal post-service moment — without any staff action required. Conversion rates of 15–30% are standard for Singapore businesses.
QR Code Reviews
QR code review collection places a scannable code at checkout, on tables, or on receipts. Customers who notice the code and choose to scan it are directed to your Google review form. No personalisation, no timing control, no automation.
| Feature | Epicware | QR Code Reviews |
|---|---|---|
| Review request method | WhatsApp / Email (automated) | Passive QR scan |
| Conversion rate | 15–30% (WhatsApp) | 2–3% (scan rate) |
| Automation | ||
| Personalised per customer | ||
| Sent at optimal timing | ||
| Works without customer initiative | ||
| Multi-outlet dashboard | ||
| AI review response included | ||
| Bad review removal available | ||
| GBP rank tracking | ||
| Setup required | Integration with booking/POS | Print and display |
| Ongoing management | Automated, minimal | Manual replacement/updates |
Verdict
QR code review collection is passive — it depends on customers taking initiative. For businesses that need consistent review velocity, Epicware's automated campaigns outperform by 5–10x. For multi-outlet businesses, managing 10 QR codes vs one Epicware dashboard is not comparable. See review generation campaigns or book a free demo.
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