Epicware
Local SEO & Reputation Platform · Singapore

Local SEO Agency &
Reputation Management
Platform

Rank higher on Google Maps, generate more reviews, and remove bad ones — all from one dashboard built for Singapore businesses.

50+

outlets managed

100+

reputation issues handled

Built for

SMBs

Singapore SMB owner growing their business with Epicware
3 Growth Levers

Get found. Get chosen. Get more revenue.

Epicware helps Singapore businesses rank on Google Maps, appear in AI-generated recommendations, and build a stronger review reputation — so more customers choose you first.

01
best clinic near me
1

Your Business

4.9
(214)
#1
2

Competitor A

4.4
(87)
3

Competitor B

4.1
(52)

Rank Higher on Google Maps

Show up where customers are already searching. Increase calls, direction requests, and walk-ins by improving your local visibility in the Map Pack.

Capture high-intent nearby customers
02
best restaurant Singapore AI
AI Answer

Based on reviews and local signals, Your Business is highly recommended near Orchard Road with consistent 5★ service.

Top RatedNear YouHighly Reviewed
ChatGPT
Gemini
Perplexity

Get Recommended by AI

Appear in AI Overviews, ChatGPT, Gemini, and Perplexity when customers ask for the best businesses near them. The next generation of search — won now.

Win the next generation of search
03

4.9

5★
4★
3★

+47

this month

Sarah L.

Amazing experience, highly recommend!

David T.

Great service and very professional.

Protect & Grow Your Reputation

Generate more 5-star reviews, manage negative sentiment, and build the trust customers need before they call, book, or visit your business.

Turn reviews into revenue
More calls from local search
More visibility in AI answers
More trust from better reviews
The Epicware Approach

The Complete Local Growth Workflow

From Google Maps optimisation to AI visibility, reviews, content, and social media, we build the full discovery system that helps customers find you, trust you, and choose you.

1
Google Profile
2
Reviews
3
Local Rankings
4
Website + AI
5
Social Distribution
1
Google Business Profile Foundation

Optimise the Google Profile Customers Already Trust

Strengthen profile accuracy

Ensure your business details, categories, hours, and contact information are fully optimised.

Improve conversion signals

Enhance services, photos, descriptions, and actions that help customers choose you faster.

Build trust instantly

Show stronger reviews, attributes, and profile completeness that reduce doubt.

19-point GBP optimisation
GD

The Garden Dental Clinic

Dental clinic · Singapore

4.6· 286 reviews
Open
Modern dental clinic interior
21 Cavenagh Road, Singapore 229617
Open · Closes 8:00 PM

19-Point Profile Audit

17 of 19 optimised

Business information
Complete
Primary category
Optimised
Services
12 added
Photos
Updated
Attributes
8 selected
Business description
Improve
Categories
Services
Photos
Hours
Attributes
Reviews
2
Review Growth & Reputation Management

Turn Every Customer Visit Into Reputation Growth

We help you collect more positive reviews, identify unhappy customers earlier, and manage your online reputation before it affects calls, bookings, or walk-ins.

Happy customers are guided toward leaving a public Google review, while unhappy customers are encouraged to share private feedback first — giving your team a chance to respond, recover, and improve. We also help identify fake, spam, harmful, or policy-violating reviews that may qualify for removal.

Smart review filtering
Private feedback capture
Reputation insights

Performance Dashboard

Multi-Platform Review Summary & Trends

All Time
All Platforms

Total Reviews

248

in selected period

Average Rating

3.6 ★

Out of 5 stars

Positive Sentiment

52%

of all reviews

Neutral Sentiment

18%

of all reviews

Negative Sentiment

30%

of all reviews

Urgent Reviews

104

Click to manage →

Sentiment Breakdown

Positive 52%
Neutral 18%
Negative 30%

Platform Performance

GoogleFacebookTripAdvisor

Review Volume Over Time

Apr 8Apr 23May 9May 25Jun 10Jun 30
Reputation Command Centre
EW

Epicware Headquarters

Share your experience

Rate Your Visit

How was your experience?

Your feedback helps us serve you better

Great experience! 😊

Home
Reviews
Vouchers
Refer
EW

Epicware Headquarters

Share your experience

Rate Your Visit

How was your experience?

Your feedback helps us serve you better

Great experience! 😊

Home
Reviews
Vouchers
Refer

Performance Dashboard

Multi-Platform Review Summary & Trends

All Time
All Platforms

Total Reviews

248

in selected period

Average Rating

3.6 ★

Out of 5 stars

Positive Sentiment

52%

of all reviews

Neutral Sentiment

18%

of all reviews

Negative Sentiment

30%

of all reviews

Urgent Reviews

104

Click to manage →

Sentiment Breakdown

Positive 52%
Neutral 18%
Negative 30%

Platform Performance

GoogleFacebookTripAdvisor

Review Volume Over Time

Apr 8Apr 23May 9May 25Jun 10Jun 30
Reputation Command Centre
3
Local SEO Visibility Mapping

Map Where Customers Can Actually Find You

Local SEO is not just about ranking somewhere in Singapore. Your business can rank well in one area and be invisible just a few streets away.

Epicware maps your local search visibility by keyword, competitor, and location. We identify high-intent keywords, separate easy wins from competitive battles, analyse who is outranking you, and track your Google Maps position across nearby areas.

See local visibility clearly

Track how your Google Maps rankings change by location, keyword, and scan area.

Spot gaps and competitors

Identify who outranks you, where the gaps are, and which search zones offer easier wins.

Keep profiles active

Support rankings with fresh posting activity and clear visibility signals across your service area.

Google Maps rank heatmap showing local SEO visibility by keyword, location, and scan area across Singapore
Average rankTop 3 coverageMarket shareGrid-based scanLocation visibility
Keyword ranking opportunities table
Keyword Opportunities

Find high-intent searches customers actually use.

Competitor ranking gap analysis
Competitor Gaps

See who is ranking and where the gaps are.

Weekly Google Business Profile posting schedule
Weekly GBP Posting

Fresh posts, events, and offers — up to 5 per week.

We don't just optimise the profile once. We keep feeding it with fresh signals every week — up to 5 Google Business Profile posts per week.

4
Website + AI Visibility Engine

Make Your Website Easier For Google And AI To Trust

Search is changing. Customers are no longer only typing into Google — they are asking ChatGPT, Gemini, Perplexity, and AI Overviews who to trust, where to go, and which business to choose.

01Audit

Diagnose website, SEO, and AI visibility gaps.

02Publish

Create citation-ready blog posts and AI-friendly articles.

03Amplify

Find brand mention opportunities across relevant conversations.

Epicware runs a full GEO (AI Search Optimisation) and SEO audit to identify gaps in your website structure, content quality, technical setup, schema, AI crawlability, and brand authority. From there, we build a clearer site architecture, publish useful articles, and create brand mention opportunities.

“Google Maps gets you discovered locally. Your website and brand authority help Google and AI engines decide whether you are credible enough to recommend.”

01  Audit

GEO + SEO Audit Report

19/100

FULL GEO + SEO SCORE — CRITICAL

GEO + SEO audit

02  Structure

Build service, location, and supporting page architecture.

03  Publish

BIH2

Create citation-ready blog posts and AI-friendly articles.

04  Amplify

G
C
P

Find brand mention opportunities across relevant conversations.

AI crawlabilityStructured dataSite architectureAI citation articlesInternal linksBrand mentionsReddit visibility
5
Social Content Distribution Engine

Turn Local SEO Insights Into Social Content

Your local SEO strategy should not live only inside Google. The same keywords, offers, services, FAQs, and customer pain points can be turned into consistent social content.

AI-generated post creative

Generate post ideas and visual directions from local SEO insights.

Captions, hashtags, and CTA

Turn each idea into ready-to-publish copy for social channels.

Review and approval workflow

Review, edit, approve, and schedule posts across your team.

FacebookInstagramYouTubeTikTok

Google helps customers find you. Social helps them remember you.

Turn SEO insights into social content

Inbox

FACEBOOK

Every day you ignore your local...

Pending
INSTAGRAM

Your business isn't truly 'local' if...

Pending
YOUTUBE

Think all SEO is just a one-size-fits...

Pending
TIKTOK

Why are businesses still ignoring...

Pending
FACEBOOK

Still wondering if backlinks are...

Review

Social Post

Draft 1 Approve

Platforms

f
i
y
t

Caption

Local SEO isn’t just a buzzword; it’s the lifeline for businesses right here in town.

From showing up in local searches to building trust in your community—strong visibility drives real foot traffic and loyal customers.

Optimise locally. Grow locally. Win locally.
#LocalSEO #SmallBusiness #GrowLocal #SupportLocal

CTA

Learn more about local SEO →

Hashtags

#localseo, #smallbusiness, #supportlocal, #growlocal, #localsearch

AI-generated post creative

Calendar

June 2025
SUN
MON
TUE
WED
THU
FRI
SAT
1
2
Facebook · 10:00 AM
3
4
5
6
7
TikTok · 11:00 AM
8
9
10
11
Instagram · 3:00 PM
12
13
14
15
YouTube · 2:00 PM
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30

Multi-platform calendar

Free Visibility Audit

Want To See Where Your Business Is Losing Visibility?

We'll audit your Google profile, reviews, local rankings, website, AI visibility, and social presence — then show you the biggest opportunities to win more customers.

Social Proof

Trusted by Singapore SMBs

Platform

Built for the way Singapore businesses get discovered today.

Not another agency. Not another generic SEO tool. Epicware connects Google Maps, AI search visibility, reviews, and reputation into one local growth platform.

01

Google Maps Growth

Improve visibility where high-intent nearby customers search, compare, call, and visit.

02

AI Search Visibility

Help your business appear in AI-powered discovery across Google AI Overview, ChatGPT, Gemini, and emerging search experiences.

03

Reputation Defence

Generate more positive reviews, detect reputation risks, and manage fake or policy-violating reviews.

04

Built for Singapore SMBs

Designed for dense, competitive local markets like F&B, clinics, salons, tuition centres, and service businesses.

EpicMap dashboard screenshot

EpicMapGoogle Maps rank tracking & grid intelligence

Core Services

The Services That Move the Needle

Only on Epicware

Bad Review Removal

$200 per review — pay only if removed

One fake review from a competitor. One angry ex-employee. One review that violates Google's own policies — but nobody told you how to fight it. Bad reviews don't just hurt your feelings; they cost you customers every single day they stay up. Epicware is the only platform in Singapore that offers productised Bad Review Removal: we identify policy violations, submit formal removal requests on your behalf, and escalate through Google's channels. You pay $200 per review only when it's successfully removed — zero risk, zero agency retainer.

Remove a Bad Review
19-Point GBP Audit

GBP Optimisation

Your Google Business Profile is the most valuable piece of digital real estate your business owns — and most SMBs are leaving 60% of it unused. Epicware's GBP Optimisation module runs a 19-point audit across every profile you manage, flags critical gaps, auto-generates weekly posts, and tracks your keyword rank across Singapore's districts on a live map grid. Whether you run one outlet or ten, every profile stays optimised and consistent — without you touching it daily.

Optimise Your GBP
WhatsApp & Email Automation

Review Management

More reviews. Better reviews. Faster responses. The three levers that determine whether you rank in the Google Maps 3-Pack or get buried by a competitor with half your quality. Epicware automates review request campaigns via WhatsApp and email, generates AI-written responses personalised to each review, and monitors every new review in real time across all your outlets. Stop chasing reviews manually — let the platform run the system while you run your business.

Automate Review Requests

No removal. No fee.

Bad review removal across Singapore. If the review doesn't come down, you don't pay. No upsell. No retainer. That's the deal.

94%
removal success rate
500+
bad reviews removed
$0
risk to you

See it live on your business

We'll run a live GBP audit on your business and show you exactly what's costing you customers right now — no obligation.

Book a Free Demo
About Epicware

Built by Operators, Not Agencies.

Epicware is a Singapore-built Local SEO and Reputation Management platform serving SMBs across Singapore, Malaysia, UAE, the UK, and the US. Founded by the team behind NinjaOS — an F&B SaaS platform that processed over $120M in GMV before its 2021 exit — Epicware is built by operators who understand what it takes to grow a local business, not just rank it. We're the only platform in Singapore that combines GBP optimisation, AI-powered review management, and bad review removal in one self-serve dashboard. No agency retainers. No waiting on someone else's team. Just a platform that works.

Read the full Epicware story →
Google Business Profile Partner
Active in SG · MY · UAE · UK · US
Founded by NinjaOS team — $120M GMV exit
50+ outlet profiles managed
FAQ

Common Questions

Get Started

Ready to Own Your Local Search Results?

Book a free 30-minute demo. We'll run a live GBP audit on your business and show you exactly what's costing you customers right now.

No obligation. No agency pitch. Just the data.

Or start with a free audit — no signup required → epicware.ai/free-audit

Got a question?Chat on WhatsApp