EpicEngage — Email Marketing for Singapore SMBs
Most Singapore SMBs invest everything in getting customers through the door and almost nothing in keeping them. A customer who visited once and had a great experience is the easiest person to bring back — but without a system, they drift. Life moves on, they try someone else, and they never return. EpicEngage plugs that gap. It connects to your customer data and runs email sequences that feel personal, arrive at the right time, and bring customers back without anyone on your team having to remember to send anything.
What EpicEngage Does
EpicEngage connects to your customer data and triggers email sequences based on behaviour. A post-visit thank-you that arrives 30 minutes after a customer leaves — and asks for a Google review at the moment they are most likely to leave one. A win-back campaign that fires after 60 days of no activity, with a personalised offer that gives them a reason to return. A birthday email that lands on the right day. A re-engagement sequence for customers who have not opened your emails in 90 days.
The drag-and-drop campaign builder lets you design these flows once. EpicEngage handles the sending, timing, personalisation, and tracking automatically. Singapore customers have high email open rates on warm lists — businesses running EpicEngage regularly see 30–40% open rates and measurable increases in return visit frequency within the first 90 days.
EpicEngage works alongside EpicReview — post-visit emails can simultaneously request a review and include a retention offer, so one email serves two purposes and compounds your results.
Key Features
Drag-and-Drop Builder
Design email campaigns visually without any technical knowledge — templates included for every use case.
Behavioural Triggers
Emails fire automatically based on customer behaviour — visit frequency, purchase recency, or inactivity windows.
Audience Segmentation
Separate campaigns for single-outlet customers vs multi-visit regulars, by location, by spend level.
Win-Back Sequences
Automated re-engagement campaigns for customers who have not returned in 30, 60, or 90 days — with personalised offers.
Campaign Analytics
Open rates, click rates, and revenue attribution per campaign — see what is driving return visits.
Review Request Integration
Post-visit emails connect directly to EpicReview's review request flow — one action serves two purposes.
How It Connects to the Rest of Epicware
EpicEngage is the customer retention layer of the Epicware platform. It works best when combined with EpicReview for review generation and EpicMap for rank tracking — because more return visits generate more reviews, which improve rank, which drives more new customers. The loop compounds.
EpicEngage sits inside Epicware's Growth Tools service category alongside the Website SEO Builder and EpicSocial. See the full EpicEngage Email Marketing service page for the full capability breakdown.
Pricing
EpicEngage is available on the Foundation plan and above. See the full breakdown at epicware.ai/pricing. No setup fees. Cancel anytime. Contact limits and audience segmentation depth vary by plan.
Ready to see EpicEngage on your business?
Book a free demo — we'll show you EpicEngage running on real customer data. No slides. Just your retention opportunity, made visible.
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Book a free 30-minute demo. We'll run a live GBP audit on your business and show you exactly what's costing you customers right now.
No obligation. No agency pitch. Just the data.
Or start with a free audit — no signup required → epicware.ai/audit