Epicware vs Grade.us — Review Management Compared
Epicware
Epicware is a direct-to-SMB platform built for Singapore's market. WhatsApp review campaigns, bad review removal, hyperlocal rank tracking, and GBP optimisation are all included. No agency intermediary required.
Grade.us
Grade.us is a white-label review management platform primarily used by agencies to manage clients' review programs. Individual businesses typically access Grade.us's capabilities through an agency that has purchased the platform and resells access — adding a layer between the business and the tool.
| Feature | Epicware | Grade.us |
|---|---|---|
| Built for Singapore market | ||
| Primary model | Direct to SMB | Agency / white-label |
| WhatsApp review requests | ||
| SMS review requests | Available | |
| Email review requests | ||
| Bad review removal | $200/review, pay on success | |
| GBP rank tracking | Hyperlocal grid | |
| GBP optimisation | 19-point audit | |
| AI review response | Basic | |
| Multi-outlet dashboard | ||
| White-label available | ||
| Singapore pricing | SGD, SMB-accessible | USD, agency pricing |
Verdict
Grade.us is a capable review platform but its agency-first model means Singapore SMBs pay an intermediary. Epicware gives direct access to the same capabilities plus bad review removal and Singapore-specific GBP optimisation — without the agency layer. See pricing or book a free demo.
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