Epicware vs Grade.us — Review Management Compared
Epicware
Epicware is a direct-to-SMB platform built for Singapore's market. WhatsApp review campaigns, bad review removal, hyperlocal rank tracking, and GBP optimisation are all included. No agency intermediary required.
Grade.us
Grade.us is a white-label review management platform primarily used by agencies to manage clients' review programs. Individual businesses typically access Grade.us's capabilities through an agency that has purchased the platform and resells access — adding a layer between the business and the tool.
| Feature | Epicware | Grade.us |
|---|---|---|
| Built for Singapore market | ||
| Primary model | Direct to SMB | Agency / white-label |
| WhatsApp review requests | ||
| SMS review requests | Available | |
| Email review requests | ||
| Bad review removal | $200/review, pay on success | |
| GBP rank tracking | Hyperlocal grid | |
| GBP optimisation | 19-point audit | |
| AI review response | Basic | |
| Multi-outlet dashboard | ||
| White-label available | ||
| Singapore pricing | SGD, SMB-accessible | USD, agency pricing |
Verdict
Grade.us is a capable review platform but its agency-first model means Singapore SMBs pay an intermediary. Epicware gives direct access to the same capabilities plus bad review removal and Singapore-specific GBP optimisation — without the agency layer. See pricing or book a free demo.
Common questions about Epicware vs Grade.us
What is the main difference between Epicware and Grade.us for Singapore businesses?
Grade.us is a white-label review platform sold primarily through agencies — Singapore SMBs typically access it via an agency intermediary who adds their own margin. Epicware is a direct-to-business platform: connect your Google Business Profile, and the platform runs review campaigns, GBP optimisation, and bad review removal without an agency layer.
Does Grade.us offer bad review removal?
No. Grade.us does not offer bad review removal. Epicware's service identifies policy-violating Google reviews, submits formal removal requests, and escalates through Google's support channels — at $200/review with no charge unless the review is removed.
Does Grade.us work with WhatsApp for review requests in Singapore?
No. Grade.us uses SMS and email for review requests. In Singapore, WhatsApp is the dominant messaging channel, with significantly higher open and conversion rates than SMS. Epicware uses WhatsApp as its primary review request channel.
Does Grade.us include GBP rank tracking or GBP optimisation?
No. Grade.us is focused on review management and does not include GBP hyperlocal rank tracking or a 19-point GBP audit and optimisation service. Epicware includes EpicMap for district-level rank tracking across Singapore and a 19-point GBP audit as part of the platform.
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