Review Management Singapore — Monitor Every Review in Real Time
Your Google reviews are live marketing material. Every response you give — or don't give — is visible to every future customer who reads your profile. Epicware monitors every review across all your outlets so nothing slips through.
When You Need Review Management
You need review management when you are running more than one location, when you are manually checking Google every few days, or when a review has sat unanswered for more than 24 hours. Singapore's concentrated geography means a single unanswered 1-star review is visible to your entire local catchment area. Customers who see no response assume no one is in charge.
Multi-outlet businesses face this at scale — five GBP profiles means five review inboxes to monitor, five sets of alerts to miss, and five sets of responses to write. Without a centralised system, the gaps compound.
How Epicware Handles Review Management
Epicware connects to your GBP profiles and shows every new review in one real-time dashboard. Alert settings let you get notified instantly via dashboard notification, email, or WhatsApp. You can view reviews by outlet, by date, by rating, or by response status. Filters show every unanswered review so nothing is missed.
Alongside monitoring, the AI Review Response module drafts personalised replies to every review as they arrive — ready for one-click approval or auto-publish. Reviews are archived with full history so you can track rating changes over time.
Pricing
Review Management is included in Epicware's Foundation plan and above. See full plan details at /pricing. No setup fees on Foundation plan. Cancel anytime.
Why Epicware — Not an Agency
Epicware is a platform, not an agency. Agencies sell their time. Epicware gives you a self-serve dashboard that runs automatically — no retainer, no waiting on someone else's team, no monthly report that is already out of date. You log in, you see your data, you take action.
The platform was built by the team behind NinjaOS, an F&B SaaS product that processed over $120M in GMV before its 2021 exit. Epicware is Singapore-built, used by businesses in SG · MY · UAE · UK · US. See the full platform overview at epicware.ai.
Review Management is part of Epicware's full Reputation Management Singapore service suite.
Ready to fix this for your business?
Book a free demo — we'll show you this feature live on your actual GBP profile. No slides. No pitch deck. Just your data.
Ready to Own Your Local Search Results?
Book a free 30-minute demo. We'll run a live GBP audit on your business and show you exactly what's costing you customers right now.
No obligation. No agency pitch. Just the data.
Or start with a free audit — no signup required → epicware.ai/audit