We assess the situation at no charge. If the review qualifies, we file through the official process and escalate as needed. $200 to start. Full refund if we can't remove it.
Tell us about the review — we'll take it from there.
94% of consumers check reviews before visiting a business. A 1-star review sits at the top of your profile and pushes real customers to a competitor — every single day it stays up.
A polite response is good practice. But it keeps the review visible and doesn't change the star count. A 1-star is still a 1-star — no matter how reasonable your reply is.
Most DIY requests are rejected — not because the review is valid, but because the wrong policy violation was cited. Knowing which exact clause applies, and how to word the request, is the difference between success and a flat rejection.
If yours falls in the second column, we'll tell you that for free — and show you the fastest way to outweigh it instead.
Fill in the form above with your contact details and a brief description of the review. You can paste the review text or the Google Maps URL if you have it. We'll assess it against Google's content policies at no charge.
If the review qualifies, we submit a targeted removal request citing the specific policy violation — not a generic flag. We escalate through Google's support channels if the first attempt is rejected. Typical turnaround: within 1 week to 2 months.
You pay $200 upfront per review — we file and escalate through Google's process. If it doesn't come down, you get a full refund. No partial outcomes, no “it's under review forever.”
Vignesh
Founder, Epicware
“I started Epicware after watching a clinic owner in Tampines lose bookings for months over a review that was clearly posted by a competitor. She'd tried flagging it herself twice — both times rejected. She didn't know which policy to cite, and Google's process doesn't explain itself.
That's why this service exists. Not as a guarantee of removal — some reviews genuinely can't be removed, and we'll tell you that upfront. But for the ones that shouldn't be there, you shouldn't have to fight Google's system alone.”
Every screenshot below is an unedited response from Google. We’ve redacted the business name on each one — the outcome speaks for itself, and client confidentiality matters more than a logo.
Client names withheld by design.Every business below gave us permission to show the result, not the name. If you’d rather see verified references privately before starting, ask during your free assessment.
A multi-outlet veterinary hospital had a cluster of policy-violating reviews dragging its rating down. We identified the right violation for each one and escalated through Google's official channel — not the generic flag button.
A fast-casual restaurant group with four Singapore outlets had a review that clearly broke Google's policy but had already been rejected once by their in-house team's DIY attempt — wrong violation cited. We refiled correctly.
This is a real response too: a different set of reviews, reported by the same clinic, that Google’s team investigated and kept up because they didn’t violate policy. We showed this to the client the same day— and it’s why the assessment is free and the refund is real. We’re not guessing whether your review qualifies before you pay.
Real outcomes, names withheld, decisions shown either way — that’s the whole point of a refund guarantee that isn’t just a marketing line.
Get my free assessment →Always. We review the review, identify whether it qualifies for removal, and tell you our honest assessment.
Per review, paid upfront to start the removal process. Guaranteed: if we don't get it removed, you get a 100% refund.
No lock-in contracts. No setup fees.
Our commitment
Pay $200 to start. If we can't remove it, you get every cent back.
The assessment is free. No commitment to proceed. We'll tell you exactly what we think can be done and why.
Got an unfair review?
Free assessment · No pressure
