Review Removal
Removing fake and policy-violating reviews through Google's official channels — refunded in full if we can't get it taken down.
What You Get
- Each flagged review assessed against Google's actual content policies before anything is submitted
- Formal removal requests filed through Google's official channels, with escalation if the first request is rejected
- A pay-only-if-successful structure, so the incentive is aligned with actually getting the review removed
- Genuine negative reviews that don't violate policy left alone — removal isn't a tool for suppressing fair criticism
Our Process
Policy assessment
We check the specific review against Google's documented content policies — fake reviews, spam, conflict of interest, off-topic content, harassment — before submitting anything.
Formal removal request
If it's a genuine policy violation, we file a formal removal request through Google's official reporting channels, citing the specific violation.
Escalation
If the first request is rejected, we escalate rather than stopping — first requests don't always succeed even for genuine violations.
Pay only if removed
You're charged per review, refunded in full if it isn't successfully removed — we don't get paid for trying, only for the outcome.
Run On Our Own Software
Removal requests and their status are tracked in EpicReview alongside your other review data, so you can see exactly where each submission stands.
Singapore Results
No single case study captures review removal on its own — it's usually one part of a broader reputation clean-up. Here's the real number across every removal Epicware has handled.
Frequently Asked Questions
Is removing Google reviews legal?
Yes. We only pursue removals through Google's official policy channels — flagging reviews that violate Google's own content policies: fake reviews, spam, conflicts of interest, off-topic content. No hacking, no suppression tricks. If a review doesn't violate policy, we tell you upfront and don't submit a request.
Can you remove any negative review I don't like?
No. Genuine negative reviews from real customers that don't violate Google's content policies stay up — that's by design, not a limitation. Removal only applies to reviews that are fake, spam, off-topic, or otherwise policy-violating.
What happens if the review isn't removed?
You're refunded in full. The fee is tied to the outcome, not the attempt.
How long does removal take?
It varies — some requests are resolved quickly, others need escalation after an initial rejection, which takes longer. We don't control Google's review timeline, only the quality and persistence of the request.
What's the difference between review removal and review management?
Review management is about generating new reviews and responding to the ones you get. Review removal is specifically about getting rid of reviews that violate Google's policies. Most clients use both — see Review Management for the generation and response side.
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